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311 Citizen Service Request Submission Form

Please complete the form below to submit your service request. Please be advised that this citizen service request form is for non-emergency service issues only. Should your service request require immediate attention, you should dial 911 as you normally would.

The 311 Call Center and website can assist you regarding non-emergency City of Albany, Dougherty County, and Water, Gas & Light service requests or questions.  The 311 Call Center is open Monday through Friday from 8 a.m.to 5 p.m. Service requests submitted after the close of business will be reviewed the next day.  Service requests submitted Friday evening or during the weekend will be reviewed on the next business day.

If you have any questions on how to navigate through the 311 website, we will be happy to assist you.  For answers to your questions or training on these web pages, please call us at 311 or 229-878-3111 during normal business hours. 

Thank you. We look forward to serving you.

Submit a new Service Request

  • 1. Personal Info
  • 2. Where and What
  • 3. Details
  • 4. Confirm

Tell Us About Yourself





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Choose how you wish to be notified about changes or updates to your service requests.

For text notifications, standard text message charges may apply from your wireless provider, depending on your text message plan.

Please provide us with the following information regarding your request:

Where is the issue?

Search for an address, or drag the pin to the map to mark the location of the issue.

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What type of issue? *

Enter any comments you may have regarding this issue:

You are moving from this address (ask them if they are moving to another address that we service). It is mandatory that all residential customers within the city limit have garbage service. The only way you don't have to have garbage service is if you are keeping lights on to show rental property or for security purposes You will need to provide a letter stating your name, the street address, a daytime phone number, and the reason for your request Send your letter to City of Albany Public Works, P. O. Box 447, 1900 North Monroe St. Albany, Ga. 31701, or you may fax it to 229-430-3868. Website: http://www.albany.ga.us/content/1798/2879/2965/3342/default.aspx Website:http://www.albany.ga.us/content/1798/2879/2965/3342/default.aspx

Files

For certain issues, it's helpful to provide photos or documents to help us understand the issue. If you have any such files, please add them here.

    Thank you

    Your service request has been submitted. Below are the details. Please keep this information for your records. We will notify you when there are updates to the status of your request, based on your selected notification preferences.

    Your Comments

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