Non-Emergency 311 Call Center

The City of Albany GA, Dougherty County GA and Water, Gas & Light have created a Non-Emergency 311 Call Center to assist you with local government service requests and general information. If you prefer to call us, our Center is open weekdays 8:00 am - 5:00 pm at 311 or 229-878-3111. We look forward to hearing from you.

Please note that if you cannot find the service request or information you’re looking for, go to the “Create Service Request” section and choose “Ask a Question”. Please be sure to leave a daytime phone number or email address so we can get back to you the next business day. Thanks.

Submit a Service Request
Create a Service Request

Use the above button to create a request for a service such as a pothole repair, missed garbage, streetlight out, or abandoned vehicle.

Read the Knowledge Base
View Knowledge Base Information

Use the above button to access general information such as where to pay a traffic ticket, how to obtain a birth certificate, or how to apply to become a Notary Public.